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Ivy
OpsRev assistant · online
OpsRev runs inside the channels and systems your team already uses, so permissions have to be designed deliberately. We scope who can talk to each teammate, which systems it can reach, which skills it can run, and when a human has to approve the next step.
The practical answer is layered control: locked-down channels, scoped OAuth users, skill-level guardrails, discrete agents for different user classes, private gateway access, usage monitoring, and auditability around the work the teammate performs.
This is why OpsRev does not treat security as one prompt. It is a deployment model: channel routing, identity, private network access, skill eligibility, tool policy, approval flow, usage monitoring, and operations all working together.
The safest teammate is not the one with the longest system prompt. It is the one whose access is reduced to the job it is supposed to perform.
Teammates are attached only to approved Slack, Teams, Google Chat, email, or text surfaces. We can restrict access by channel, workspace, user, thread, or mention requirement.
Connected systems use scoped OAuth grants, API keys, or service users chosen for the workflow. A teammate does not need every permission a human admin has.
Each skill has defined inputs, outputs, tools, and allowed systems. High-risk skills can require approval before updates, sends, posts, exports, or records are changed.
Different classes of users can get separate agents, workspaces, memories, credentials, and skill lists. External-facing, departmental, sensitive-data, executive, and admin workflows do not need to share the same surface.
Internal checks can run autonomously. External messages, financial changes, customer-visible work, or destructive updates can be staged for human review.
Managed gateways can sit behind authenticated service-to-service ingress and an encrypted private admin overlay, so there is no open public agent origin for the internet to hit.
We monitor usage by teammate and workflow: message volume, token spend, gateway failures, tool attempts, rate limits, and unusual patterns that need review.
Runs are monitored, failures are surfaced, and production changes are treated as managed operations. Security is part of deployment, not something bolted on after launch.
A multi-user company needs permission classes. Sales, operations, leadership, field teams, back-office teams, and website visitors do not need the same memory, connectors, or authority.
OpsRev builds custom agents 100% of the time. The patterns below are examples of permission envelopes we can apply to a bespoke deployment, not prebuilt agent types.
Website, email, text, or approved customer-facing channels
Built as a bespoke workflow with narrow grounding, server-side credentials, deterministic handoffs, and no broad system access.
Approved team channels and workflow inboxes
Channel allowlists, skill allowlists, scoped OAuth grants, and approval gates for customer-facing actions.
Restricted executive, accounting, compliance, or leadership channels
Dedicated agent identity, separate workspace and memory, tighter data connectors, and review before exports, sends, or material changes.
Private OpsRev or customer admin channels
Used for maintenance and controlled interventions, with stronger approvals and separation from day-to-day user workflows.
We build on leading open-source agentic runtimes because they give us production primitives for agents in real channels: deterministic routing, isolated agents, skill controls, tool policy, sandboxing, approvals, and security audits. OpsRev adds the customer-specific security architecture, skill design, integrations, private access, usage monitoring, and ongoing operations around it.
Inbound messages can be bound to specific agents by channel, workspace, account, team, peer, group, or thread. That lets OpsRev keep multi-user deployments deterministic instead of relying on prompt instructions alone.
The agentic harnesses we use support skill filtering, tool policy, sandboxing, and exec approvals. OpsRev uses those controls to keep each teammate aligned to its job instead of giving every agent every connector.
We use mature open-source agentic runtimes with per-agent workspaces, per-agent auth and session stores, skill eligibility checks, tool allow and deny policies, sandboxed tool execution, exec approval prompts, allowlists, and security audits for risky configuration.
OpsRev designs each teammate around the customer workflow, systems, users, and approvals. Intake, operations, sensitive-data, and leadership workflows can all be automated, but each one is scoped as a custom deployment.
We build on leading open-source agentic harnesses that are widely adopted, well documented, actively maintained, and reviewed by a broad technical community instead of depending on a closed black-box runtime.
For production agent gateways, the preferred pattern is no public internet origin: authenticated private ingress for service traffic and encrypted private overlay access for operators.
OpsRev monitors message volume, model usage, workflow runs, failures, rate limits, and spend so permission scope and skill behavior can be reviewed with real operating data.
The exact configuration depends on your systems and risk tolerance. These are the controls we expect to discuss during deployment.
No. We can route different channels, teams, users, and workflow types to different agents with different memory, tools, and permissions.
The channel host controls routing. For sensitive deployments, the model drafts or replies only in the current allowed surface; deterministic server code handles any approved cross-system write.
Not when the deployment is configured for isolation. Direct messages, channels, departments, and agents can be split into separate sessions and workspaces.
Only for actions that are safe for that workflow. We usually start with shadow mode, then expand autonomy for low-risk internal work while keeping approval on external or destructive actions.
For managed production deployments, the preferred pattern is no public agent origin. Service traffic reaches the gateway through authenticated private ingress, and operators connect over an encrypted private admin network.
Yes. We monitor usage, spend, errors, rate limits, tool attempts, and workflow outcomes so we can detect drift, abuse, broken integrations, or skills that need tuning.
Yes. Permissions are configuration and operations decisions: channels can be removed, skills disabled, OAuth grants reduced, and agents separated as the rollout changes.
Before launch, we map channels, users, OAuth scopes, private gateway access, skills, approval points, usage monitors, logs, and escalation paths. The result is a teammate with a permission envelope your team can understand and operate.
Ivy
OpsRev assistant · online